Shipping policy

                                         Shipping Policy Template 
This document sets out the shipping policy that applies to customers that make a purchase at 
vitalherbs.co.za. If you have any questions, please contact our customer service team on 083 675 6855 or info@vitalherbs.co.za. 
Shipping Options & Delivery Costs 
We offer the following shipping options - you will be asked to select a shipping method at 
checkout. 
R100 for normal shipping or R150 for express shipping
Order Processing Time 
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all 
orders placed after will be dispatched the next day. All orders placed during the weekend or on 
a public holiday will be sent from our warehouse on Monday or on the next business day. 
Delivery Address & P.O. Boxes 
Please note that we are unable to modify the delivery address once you have placed your order. 
We are sorry but we do not ship to P.O. boxes. 
International Orders 
Your package may be subject to import duties and taxes. You, as the customer, are responsible 
for paying those fees. We recommend that you check with your local customs office before 
placing an order on our website as these fees can sometimes be significant and we are unable 
to calculate these for you. 
Tracking Your Order 
Once your order has been dispatched, we will send you a confirmation email with tracking 
information. You will be able to track your package directly on the carrier’s website. 
Returns, Refunds, and Exchanges 
We want you to be completely happy with your purchase - please read our return & refund 
policy for detailed information about our processes.